However, I don't use these e-wallets, and according to the casino's terms and conditions, the payout should be done using the same payment method as the deposits and that the money should be in the account within 5 business days, a period that has already elapsed.Ī 'technical error'' is not something I should be held responsible for the casino should handle it in accordance with their own terms and conditions. It was stated that to proceed with the refund of the remaining balance, a screenshot of an e-wallet such as Skrill/Neteller must be provided. The following week (today), I was told there was a technical error and that the funds could not be paid out to my bank account. I responded with this information in an email and received an automated confirmation that their finance department had received the information.
I was asked by mail to provide various bank account details to facilitate my refund.
Consequently, I then received an email from the gaming site stating that my account had been closed and that all remaining funds would be paid out after 5 days as per their terms and conditions. The reason for this was that I did not realize that verification was necessary until it was too late. My account was suspended because I was unable to verify myself on the gaming site after a withdrawal request was made.
